Support
Answers to common questions are below. If you still need a hand, send us a message and we will get back to you by email.
Frequently asked
How do I activate my plugin?
Open the plugin and enter your licence key in the activation dialog. It contacts our server once to register the machine, then verifies offline on every launch after that. You need an internet connection only for that first activation.
How many machines can I use one licence on?
Each licence covers up to five machines. If you need to move to a new machine, or you have used all your activations, contact us and we will add more.
Where do I download my plugin?
Sign in to your account and use the Download button next to your licence. You always get the current version.
I have lost my licence key.
Your keys are listed in your account under the email you bought with. If you cannot access that email, send us a message below and we will help.
What are the system requirements?
The plugin runs on macOS (Audio Unit and VST3) and Windows (VST3), in any host that loads those formats. If it will not load on your system, contact us with your setup and we will look into it.
Do you offer refunds?
Because licences are delivered digitally and unlock straight away, we do not offer refunds. If the plugin will not run on a supported system, get in touch and we will sort it out.
Product support
Trouble with activation, licences, or downloads? Send us the details and we will get back to you by email.
General enquiry
Press, partnerships, artist enquiries, or anything else. Drop us a line.